FAQ – bydavidkollar

Canada
Standard: 2-4 Days ($10.50 USD)

USA
Standard: 2-4 Days ($14 USD)

UK
International: 2-15 Days ($25 USD)

Spend $300+ Receive Free Shipping For Canada & USA

Australia
International: 4-15 Days ($84.50)

Asia
International: 4-15 Days ($84.50)

South America
International: 4-15 Days ($84.50)
All orders may take up to 1-2 days to process orders, which is not included in shipping time.
Shipping rates are subject to change
There may be a delay in dispatching your order during our flash sales, promotions, or peak busy periods. Please allow 1-3 days for our team to pick and pack your order. Orders are shipped in order of earliest to latest. You will receive an email confirmation when your order leaves our warehouse.

Please allow 24-48 Hours for our team to process your order once payment confirmation is received. Our team handpicked your order and goes through an inspection process before being shipped out to you. This excludes weekends, as we ship from Monday-Friday.
During sale periods or the holidays, please allow up to 3-5 business days due to higher then normal order volumes. Weekends do not count.
You should receive a tracking number in your email. You can also reach out to our customer service team at support@bydavidkollar.com
We offer 24/7 Customer Service and are eager to assist you with your order.

Don't worry if your tracking number is not active; it can take up to 3-5 days after shipment for our logistics partners to activate a tracking number. Rest assured that you will receive the item you've ordered.

You have 14 days from the day the order is processed to submit a cancellation through our portal. Your responsibility is to send the item/s back to the Kollar Clothings warehouse if you require a refund or an exchange.

USA & Canada Returns/Exchanges:
Click Here ( Return Portal )

International Returns/Exchanges
Email : support@bydavidkollar.com
+ Include your Order # & Reason
By David Kollar does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
Depending on the shipping method and carrier selected, your return package may take several days to reach us.
Please allow three business days to process your return once our warehouse receives it. This can take up to 5 business days in sale periods.
By David Kollar must be returned by mail.
We offer refunds to your original payment method on full priced items returned to us, after the item has been received and inspected.
Store credit on an e-gift card is offered for any returned sale item or items purchased using a discount code.
Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.
No, After 14 days, we do not accept any returns or exchanges. Please review products and decide within 14 days of when the item arrives.
Store credit is offered for any returned sale item or purchased using a discount code.
Items purchased during the sale are final sale and cannot be returned or exchanged unless otherwise noted on the product page.

Returns must adhere to the following:
‣ Must be returned within 14 days of the items being delivered.
‣ Any sale items over 20% discounted, including Black Friday, Boxing day, Flash sale, Cyber Monday, Canada day, Easter, and holidays are excluded from returns. Only exchanges or store credit.

‣ Any sale items over 60% discounted, including Black Friday, Boxing day, Flash sale, Cyber Monday, Canada day, easter, and holidays are deemed as final sales.

‣ Any Pre Order items are excluded from returns. Only exchanges or store credit.

‣ Items must be returned in their original packaging

‣ All tags must still be attached to the unworn item/s

‣ Items must not contain any evidence of wear, stains or odours

‣ If you are returning footwear to us, please ensure these are returned in the shoe box within a mailing bag (please do not just tape the box)

‣ Gift cards cannot be returned

If the above is not adhered to when you make the return. By David Kollar reserve the right to return the item to you.
Helpful Tips :

‣ write RETURN on the front of any parcel you wish to return. If you fail to do so, you will be subject to additional customs and shipping charges. We also may withhold to decline your parcel.
‣ Shoes - Please try on the shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches.

‣ Store credit on an e-gift card is offered for any returned sale item or items purchased using a discount code.
By David Kollar does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
Please keep an eye on the tracking for your return as this makes its way back to us. Once you see this has reached our warehouse please allow 3 working days for this to be processed (allow up to 5 working days during sale periods). Within this time you will be sent an email to confirm your refund has been processed. It can then take a further 5 working days to appear in your bank account.
If you can see your return has reached us and more than 3 working days have passed please email us at support@bydavidkollar.com

All By David Kollar orders are currently shipped from Canada. You may be subject to additional import fees upon delivery. Please click on the links below to find out if you have to pay duties. Note any orders from Canada will not be subjected to duties, and any orders in the US under $800 will not be subjected to duties.
orders above US$800 will be subject to import tax. This figure can vary depending on the value of the parcel, for more information, please check with the US Customs and Border Protection Department.
All orders will not be subjected to import duties.

Australia
All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information.
New Zealand
All orders above NZD$60 will be subject to import duties. This figure can vary depending on the value of the parcel. Please visit the New Zealand Customs Service website to get an estimate.
All orders above will be subject to import duties. This figure does vary depending on the value of the parcel, so please visit your local website to calculute duties.

Please email us at support@bydavidkollar.com with the subject “CANCEL ORDER: (ORDER NUMBER HERE)” and we will do our best to cancel the order on time. Please understand that we could not cancel the order if an order was already packaged and sent out for delivery. Cancellation can only happen within the first 12 hours of ordering. Otherwise, it is not guaranteed we could cancel it, and you might lose your shipping fee cost.
Can I Purchase An Item That Is a Pre-Order?

Certain products that are not immediately available to purchase may be displayed on www.bydavidkollar.com. These items can be pre-ordered to secure once they become available. Payment will be taken when or shortly after your order is placed. Delivery times will be displayed on the product page.
I Have Purchased Two Different Pre-Orders With Different Shipping Dates?

If you purchase more than one pre-order item with different estimated shipping dates, the products may be sent together on the latest date.

In either case, you will only be charged once the items have been processed through the checkout.
Why I Have Not Received My Order Within The Estimated Time?
Please check the following before contacting our customer service team: 

- Check you have received an email confirming your order has been dispatched.

 - Check the tracking information that is included in your dispatch confirmation email using the relevant link.

 - Check for emails, phone calls and attempted delivery cards from one of couriers, it may be that your parcel is being held at your local depot awaiting collection or redelivery.

 - Check nobody at your address has taken the delivery on your behalf. 

- Although our couriers should not leave your parcel with a neighbour its always worth checking with your neighbour just in case.

 + Please contact the shipping company ( DHL, Canada Post, Fedex, Courier That Shipped Your Package, which you will be notified upon recieving your order #. and support@bydavidkollar.com and we’ll do our best to resolve the issue as quickly as possible.
Order Processing Notes
Orders are shipped Monday to Friday excluding Canadian Holidays.

Please allow 1-2 business days for order processing. This may take longer during special releases, major holidays and sale periods.

Once you have placed an order, you will receive a confirmation email shortly. To ensure that this goes into your inbox, please add support@bydavidkollar.com to your contacts. Otherwise, your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email, don't hesitate to contact us directly.
 If an item you have ordered is missing from the online order# that you receive after placing your order, it will likely have been removed because it is out of stock. You will be notified by email should an item you've purchased is out of stock. If you haven't received an email notification about any changes to your order, but you're still missing an item, please get in touch with us immediately with the following information:

- Order Number
- Missing Item(s)

Our support team will investigate the matter and resolve the issue for you as quickly as possible.

** All missing item claims must be made within seven days of the delivery date of your order. **
support@bydavidkollar.com
If the product is confirmed to have a manufacturing fault or the wrong item was sent to you, we will replace the product or refund the product's price to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.

Please reach out to us at support@bydavidkollar.com and start your return at By David Kollar Return Centre so we can resolve this issue for you!

No, we do not have a By David Kollar stand-alone store. We do, however, have retailers carrying our products worldwide and if you want to shop in-store, please email us with your location and inquiry, and we can provide you with stores near you that carry us!
Promo Codes usually are issued with an expiration. That’s one of the main reasons a code will not work. To get more information on a code that was recently given to you, email us at support@bydavidkollar.com. If the promo code is expired or invalid, you cannot use that code for any purchases.
A limit of one (1) discount may be applied to each order. Discount codes cannot be used in conjunction with free shipping discount codes, clearance, final, or end of season sales or other types of discounts. By David Kollar has the right to hold and/or cancel orders that use more than one discount code.
We Currently Accept:
- American Express
- Visa
- Mastercard
- Paypal
- Apple Pay
- By David Kollar Gift Cards
- Google Pay
- Sezzle
We do restock select items, however there is no guarantee of a restock of any particular item. To be notified of any restocks please sign up to our newsletter and fill out the form on the product page under the section “Notify Me When In Stock”
By David Kollar does ship to PO Boxes, Military Bases and freight forwarding address these will be shipped but please note sometimes it will add additional delivery time.
We are partnered with Sezzle and Afterpay!
Sezzle is a payment provider offering to split the purchase price over four interest-free payments. You can click on the link on the product page to direct you to their website, where you would need to set up an account. There you can also find more info, or you can click the link here: https://sezzle.com/how-it-works
Yes, we make price adjustments as long as you have an image or proof that the item is on sale on the same day you want to purchase it. You must include the store name and contact information. No discounts codes can be used during price adjustments. Just email us directly for price adjustment at support@bydavidkollar.com
We sell wholesale By David Kollar products directly to retailers, which means they bought it at a wholesale cost, so the retailer makes the margins from selling it to a consumer such as yourself. This means you cannot return an item to our online store, and you must return it directly back to the retailer with their return policy, as this is the product they own for their store.
Please check our Stockist Page for a full listing.

The hardware we use on the denim is for branding purposes and to give it an edge compared to other brands. The hardware is RIRI & YKK Zippers on premium denim and a back branded metal logo on the back pocket and a rivet detail by the crotch.
They are designed in Toronto, Canada. The products made by the most reputable factories worldwide produce for your favourite high-end luxury designers. We use factories in Colombia, Turkey and China.
Jackets & Bombers
By David Kollar Jacket and Bombers should be professionally dry-cleaned – please see the garment’s care label for instructions. If your coat has detachable fur or leather trim detailing, consult your dry-cleaner for further advice.

Tees & Hoodies
We recommend washing all products on a cool wash and allow to dry naturally. Do not tumble dry.

Shoes
Specialist shoe cleaners can be used to protect shoes. For any additional scuffs or marks, scrub lightly with a wet cloth.

Leather Boots
We advise using protective leather spray.
We ship worldwide except Russia currently because of the laws.
Items purchased during a sale period are final sales. We can only do a store credit if it's returned within 7 Business days.
We cannot adjust the price of items if they have entered a sale. If returned during the sale, the final price will be the sale price.
- To subscribe to our newsletter, Scroll to the bottom of the page and there is a newsletter sign up box on the bottom right corner, on mobile its at the middle bottom of the page.

- You can also stay updated by following us on Social Media. 

- If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Kollar newsletter.

 - You can also contact our Customer Service with any questions regarding our Dy David Kollar newsletter. Our advisers will be delighted to assist you.
We try to respond to all emails within 24 hours. Sending multiple emails only delays your and other people’s inquiries. Please only email once.
You can check the size guide on each product page for more information about sizes.

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